When I speak with people at events and conferences about creativity, they tend to agree that creativity is a good thing. But for them personally, they don’t really see how it fits into their life. And I totally understand why someone would think this way. Historically, creativity has a confusing message.
But take it from me, creativity relates to your life and your method of doing business—no matter what you do. Wouldn’t you like for your employees to be more productive? Wouldn’t you like for your business to be more profitable. Or wouldn’t you just like to lead a happier, more meaningful life?
The skills related to creativity are flexibility, empathy, idea development, design, storytelling, problem solving, and so on. Creativity includes a huge range of skills related to contemporary life. As automation and outsourcing continue to change the nature of what we consider work, creativity becomes ever more relevant.
The definition I use is the production of something novel and useful. So when you solve a problem in a new and better way, you are being creative. Creativity can be big (paradigm changing) or small (personal). It doesn’t matter. Take for instance, if you decided to leave for work 20 minutes earlier each day in order to beat that traffic jam that occurs every morning as you get on the road. You may actually save time in your workday because you will be on the road for less time. As a result of not being in your car, you’ll be more productive and save gas. Let’s say as a result of leaving early, your daily commute is lessened by 10 minutes. Over the course of a year, you gain 40 hours of time. That’s like having a week vacation. Subsequently, it’s also a creative way for being more productive.
I’m using this example because where I live, leaving 20 minutes early can actually reduce my commute by about 20 minutes. But this is a small thing. What would happen if we were to scale up this type of thinking.
UPS did something similar to this a long time ago when they decided to just turn right. By minimizing left turns, they found that their truck routes were more efficient. Because of this policy, UPS has achieved the following:
- Saved 10 million gallons of gas
- Reduced CO2 emissions by 100,000 metric tons, equivalent to 5,300 passenger cars off the road for an entire year. UPS website
I think we often get confuse efficiency with effectiveness. UPS got it right. By thinking about the problem, running the numbers and including some unorthodox models, they were able to become much more effective, not just efficient. You can very efficiently do something wrong. Doing things effectively means doing things right.